Seller Policy Pages

Seller Policy – NCIEM National Company for Industrial Equipment Marketing L.L.C

Effective Date 22/June /2022

Welcome to NCIEM National Company for Industrial Equipment Marketing L.L.C

NCIEM ( National Company for Industrial Equipment Marketing L.L.C) is a trusted Saudi platform for industrial eCommerce. This policy outlines the terms and conditions for sellers using the NCIEM Marketplace.

Why Sell on NCIEM?

Zero listing fees – register and list your catalog free

NCIEM Fulfillment for faster delivery and quality control

Access to eCommerce service providers (logistics, photography, packaging)

Seller Protection Fund to reduce risk from fraud or returns

Timely payments and dedicated seller support

Training and onboarding programs for sellers

1. Seller Eligibility

Legally registered business entity with trade license

Authorized to sell the listed products

Provide ID, tax info, and bank details

2. Product Listings & Brand Integrity

Accurate and updated descriptions, pricing, and specs

No unauthorized use of trademarks or logos

Only genuine, compliant products may be listed

3. Fulfillment & Shipping

Ship within committed lead times

Use NCIEM logistics partners or your own, with tracking

Professional, safe packaging required

4. Returns, Refunds & Support

Comply with NCIEM’s return policy

Provide full refunds for defective or incorrect items

Respond to customer messages within 1 business day

5. Prohibited Listings

Counterfeit or unauthorized goods

Weapons, drugs, recalled or unsafe items

Non-compliant or restricted items under Saudi Arabia law

6. Pricing & Transparency

No false discounts, price manipulation or hidden charges

Taxes and shipping charges must be disclosed clearly

7. Third-Party Services

We connect sellers with trusted service providers for logistics, packaging, cataloging, and photography to help streamline operations.

8. Seller Protection & Resolution

Eligible claims are protected by our Seller Protection Fund. Disputes are handled by NCIEM’s compliance team with fair investigation procedures.

9. Account Suspension

Violations of this policy may result in suspension or termination

Includes repeated customer issues, IP violations, or fraudulent activity

10. Legal Compliance & Contact

Sellers must comply with Saudi Arabia tax, eCommerce, and consumer protection laws

Email: [email protected]

Phone: +966 0533617422 / 012 5810475

Website: www.nciem.com